Job Description

Pro Solution Center Representative II

Innovate Remotely

This position is fully remote, allowing you to enjoy the flexibility of working from home while collaborating with skilled team members and contributing to groundbreaking solutions.

What You Will Do

• The Pro Solution Center Representative II is primarily responsible for generating quotes, orders, and processing returns of both simple and complex orders, product crossover requests and customer escalations. The Pro Solution Center Representative II collaborates directly with Level I support, Pro Customers, Pro outside sales and store employees to complete work in a timely and accurate manner. To be successful, the Pro Solution Center II Representative must have foundational knowledge of phone and computer systems and common customer service practices.

Responsibility Statements

• Process simple and complex quotes, orders, and returns by various forms of external means such as incoming calls, email, and web chat.
• Informs customers of sales promotions while also suggestive selling product lines.
• Resolves product or service questions while determining the best solution within standard company timelines.
• Partners with shipping, receiving and transportation to troubleshoot issues and communicate to outside sales or external customers accordingly.
• Maintains a positive, empathetic, and professional attitude toward internal and external customers.
• Strives to be the single point of contact for various requests from outside sales including customer quotes, order placement, product sourcing, shipment tracking, and other requests.
• Works within system-based work queue to identify activities ready for review.
• Sends, receives, and responds to questions from Pro Customers, stores and Pro outside sales reps related to quote and order details.
• Adds product and/or promotional information to a quote as well as any additional labor items and associated charges needed.
• Provides feedback to Supervisor regarding the process of stores qualifying customers to help determine gaps in the process.

What You Need to Succeed

Minimum Qualifications

• 2 years' experience in a call center, office administration, high volume retail, service support, or similar work environment.
• Experience processing specialty orders.
• Excellent written and oral communication skills.
• Basic math and reading comprehension skills.
• Basic computer skills, including working knowledge of Microsoft Office.
• Ability to problem solve with a positive, can-do attitude.
• Ability to multi-task, prioritize and manage time effectively.
• Ability to stay calm with all customers seeking resolution to a problem by providing support and superior customer service until resolution is met.

Preferred Qualifications

• Infor Cloud Suite Experience

Pay Range: $20.67 - $34.52 per hour

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page.

Lowe's hourly remote associates cannot reside in Alaska, California or Hawaii. Lowe's salaried remote associates cannot reside in Alaska or Hawaii.

About Lowe's

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE 100 home improvement company with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Lowe's is a core value S&P 500 equity stock and a dividend aristocrat. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Qualified applicants with arrest or conviction records will be considered for Employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

Lowe's believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, assets, information and products; partnering, supervising, and regularly working with other Lowe's employees; and adhering to and monitoring compliance and safety guidelines.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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